Shipping policy

ALPACORE is operated by Flexnee LLC. This policy explains how long your order takes to reach you, what it costs, and what happens if something goes wrong on the way.

Order processing

Orders are picked and dispatched within 1–2 business days of payment. Orders placed on a weekend or a public holiday start processing on the next business day.

You get an order confirmation email straight away.
You get a second email with your tracking number once the parcel is dispatched.
During sales and peak season, processing can run a day or two longer. If that happens we tell you rather than let you wonder.

Processing time and transit time are separate. Total delivery time is the two added together.

Delivery times and cost

Prices below are shown in the currency of each market. The exact rate for your order appears at checkout before you pay.

Destination	Carrier and transit time	Shipping	Free shipping over
United States	USPS, 4–7 business days	$5.99	$50
United Kingdom	Royal Mail, 4–7 business days	£4.99	£50
Canada	Canada Post, 4–7 business days	C$5.99	C$68
Australia	Australia Post, 5–8 business days	$6.89	$68
New Zealand	NZ Post, 5–8 business days	$6.98	$68

Transit times start from dispatch, not from the moment you order, and they are estimates rather than guarantees. Carrier backlogs, weather and customs can all move them.

Duties and taxes

For Canada, Australia and New Zealand, all duties and import taxes are included in the price you pay at checkout. Nothing further is collected on delivery.

For the United Kingdom, any import VAT or duty due is calculated and shown at checkout where applicable. If your local customs authority does raise an additional charge, contact us and we will sort it out with you.

Domestic United States orders are not subject to customs charges.

Tracking your order

Tracking can take 24–48 hours to start updating after dispatch. A number that shows nothing on day one is normal.
You can follow your parcel from the link in your shipping email or from the Track My Order link in our footer.
No tracking email within 5 business days of ordering? Email support@alpacore.co and we will chase it.

If something goes wrong

Marked delivered but not there. Check with neighbours and any safe-drop spot first, then contact us within 7 days of the delivery date so we can open a trace with the carrier.
Running late. If your order has not arrived 10 business days past the estimated window, write to us and we will open an enquiry.
Damaged in transit. Photograph the outer packaging and the item before unpacking further and send the photos within 7 days of delivery. We replace or refund.
Lost in transit. If the carrier confirms a parcel is lost, we reship or refund in full. You are not out of pocket for a carrier failure.

Wrong address and undeliverable parcels

Please check your shipping address before you pay. If you spot a mistake, email us immediately — if the order has not shipped yet we can usually fix it.

If a parcel comes back to us because the address was wrong, delivery was refused, or it was never collected, we will contact you to arrange a reshipment. The reshipping cost is yours unless the error was on our side. If you would rather not reship, we refund the value of the goods; the original shipping fee is not refundable in that case.

Where we ship

We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand. We do not ship to PO boxes in every market — if a PO box is rejected at checkout, use a street address.