Contact information

Customer support

ALPACORE is operated by Flexnee LLC. Whether it is an order, a return, a sizing question or a problem with a delivery, email our support team and a person will answer you.

Registered business address

Flexnee LLC
15442 Ventura Blvd, Ste 201-1881
Sherman Oaks, CA 91403
United States

This is our registered address for correspondence and legal notices. It is not a returns address. Please email support before sending anything back and we will give you the correct return address for your order.

What we can help with

  • Order status and tracking — where your parcel is and when it should arrive
  • Returns and refunds — starting a return or checking where a refund is
  • Sizing — which size to take, and what to do if the pair you got does not fit
  • Product questions — fiber content, care, compression level, availability
  • Payment problems — a charge you do not recognise, a failed transaction, a billing error
  • Damaged, wrong or missing items — anything that arrived not as it should have

Before you email

Include your order number and, if something arrived damaged or incorrect, a photo. It usually turns a two-email exchange into one, and it lets us resolve most cases the same day we read them.

If you do not recognise a charge on your statement, it will appear as ALPACORE.CO. Email us before contacting your bank — we can almost always sort it out faster than a dispute can.

Business, wholesale and press

For collaborations, wholesale, press or partnership enquiries, write to support@alpacore.co with Business Inquiry in the subject line so it reaches the right person.

Our commitment

If something goes wrong with your order, we will make it right. If the first answer does not solve your problem, reply to the same thread and we will keep working on it until it is resolved.